Save time and money!
If you can take a jacket to the dry cleaners, you can fix a computer.  Just unplug your system and bring it in between anytime we are open (10a and 6pm Mon-Sat).  We will conduct a preliminary diagnostic and give you an estimate right away.  As an added bonus, you'll get your system repaired twice as fast and at half the cost as an on site service call.  If your worried that you can't get the cables back where they belong, don't worry they are color coded and unique in shape so they only fit in the correct spot.  If you are still unsure, give us a call and we will walk you through it.  You do not even need to carry your system in.  Just ask us to use a cart.

On-Time Service Guarantee
Who can hang out for half a day for a 'morning' appointment?  It's also frustrating when you call a specialist, and they don't arrive on time, so we have an on-time guarantee.  It's really simple, we'll be there within 5 minutes of the scheduled time or notify you of our delay.  If we don't, you'll get your labor charges discounted by twice the minutes we were late!  If we schedule to be there at 3:00p and we get there at 3:15p, then your labor is discounted by 30 minutes!

 Guarantee is limited to 2 discounted hours and applies only to labor on the delayed service request.

Service Areas
Where do we service?   Our standard service areas include most of Placer and Sacramento Counties. But, we will go just about everywhere, the only issue is time.  It is unlikely, but if there is any travel time involved, we'll let you know before we send someone out.

 

                     Lincoln-Lincoln Hills:                                       Citrus Heights / Granite Bay:

                     (916) 645
-3500
                                              (916) 676-1414

 

                     Rocklin-Roseville:                                            Auburn-Newcastle:

                     (916) 259-1100                                              (530) 852-7341

Scheduling Policies
Regardless of the way you schedule your service, our bottom line goal is to schedule your service with regard to YOUR maximum convenience, while balancing the needs of our other clients.   When you need service, we dispatch your technician quickly.  Same-day service is typical in our standard service areas at no extra charge. 

Standard service is officially within 24 hours, but often completes the same day.  Due to customer requests, we strive to keep a few priority appointments available at a premium cost.  These Priority-One service slots have response time within 4 hours, but often are within minutes.

Payment Policies
Each estimate will have your payment options spelled out, but those below are typical:

Residential Service (Non-Business):  Unless prior arrangements are made, payment is usually due upon completion and can be made by cash, check, Visa or MasterCard.

Business Service:  Payment is net 30 unless other arrangements are made.  Payment can be made by cash, check, Visa or MasterCard

Large Contracts:  Labor is Net 30 and hardware is due upon delivery, unless other arrangements are made.  Payment can be made by cash, check, Visa or MasterCard